We are here to help
Support
Questions about Krishi Sech, a problem with the app, or a request about your data — this page covers the usual ones, and how to reach a person for the rest.
Email us
The fastest route. Tell us your registered phone number, your phone model, and what you were doing when the problem happened.
Delete your account
You do not need to contact us to remove your data. You can do it yourself from the web, with no app install.
Common questions
- I am not receiving the sign-in code
- Codes arrive by SMS and can take a minute. Check that the number you entered is the one on your account, that your phone has signal, and that the message has not gone to a spam or promotions folder. If you request codes repeatedly you will be rate-limited for a short while — wait a few minutes and try once more.
- The weather is showing the wrong place
- The app uses your location to pick the nearest place. If the permission is denied or the GPS fix is poor, set your district by hand from the location screen — you can always override the automatic choice.
- I am not getting task reminders
- Reminders need notification permission. Check it is granted in your phone settings, and that battery optimisation is not stopping the app from running in the background — on many Indian handsets this is the usual cause. Reminders are scheduled on the device, so they still work without a data connection.
- The disease scan gave a diagnosis I do not agree with
- The diagnosis is an automated best guess from a photograph, not a laboratory result, and it can be wrong. Take a clear, well-lit photo of the affected part alone for the best result — and confirm anything significant with a local expert before you spray or treat.
- Can I change the app language?
- Yes. The language selector is on the profile screen, and it changes every screen, reminder and assistant answer. The app ships 23 languages.
- How do I delete my account?
- From the deletion page on this site, or in the app under Profile → Delete account. It is immediate and permanent.
Permissions the app asks for
| Permission | What it is used for | Required? |
|---|---|---|
| Location | Local weather and seasonal advice for your area. | No — you can set your district manually. |
| Camera and photos | Taking or choosing a crop photo for disease analysis. | No — only needed for the disease scan feature. |
| Notifications | Task reminders and announcements. | No — but reminders will not appear without it. |
Reporting a security problem
If you have found a vulnerability, please email support@krishisech.com with the details rather than posting it publicly, and give us a reasonable chance to fix it. We will not pursue action against anyone who reports a genuine issue in good faith and does not access other farmers' data.